Riverine Herald Digital Edition

American Hotel best in training

By Nicole Thomson

Echuca’s American Hotel has been named the Victoria’s top venue for training at the Australian Hotels Association Victoria Awards last Monday, May 16.

The hotel was nominated in six categories, including best overall hotel of the year, and took out the title of outstanding achievement in training, and will now advance to the national awards later this year.

Owner Dean Oberin said the team members spent time assessing how they did their staff training and their goals while in lockdown.

“We went through the whole organisation with points about the intention of what we’re trying to achieve and then what everyone’s role is in delivering that, and what skills they require to fulfil those roles,” Mr Oberin said.

The team then identified what skills the staff would need to transition into differing roles based on their job descriptions. “It’s a continual improvement process,” Mr Oberin said.

“When you start at the American Hotel you have an induction orientation, you have your job description sent to you, then you have a buddy for your first five shifts, and that person is responsible for delivering training.

“You then are assigned a person who is your direct report, who is responsible for guiding you through

necessary training and making sure that happens.”

Mr Oberin said once the venue was nominated, and it was matched against judging criteria against the fellow nominees.

“What I like about the whole process is they then actually give you fairly informative feedback criteria, so you actually get provided your performance against the other finalists, and you get to see how you ranked against

the winner,” Mr Oberin said.

“(The award) was a written submission with our aspirations are about training and then how we actually implement them.”

The American was also nominated in Best Marketed Hotel, Best Live Entertainment Venue, Best Gaming Venue With 50 Machines or Less — Regional, Best Rooftop Experience, and the Ian Larkin Overall Hotel of the Year — Regional awards.

NEWS

en-au

2022-05-23T07:00:00.0000000Z

2022-05-23T07:00:00.0000000Z

https://riverineherald.pressreader.com/article/281595244145608

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